Privacy Policy

Data Controller

Rolletto Casino Official (referred to as "we," "us," or "our") is the data controller responsible for the collection and processing of personal data on this website. Our complete contact details and registered office are shown in the footer of this site.

This Privacy Policy applies to all personal data collected through our website, account registration, gameplay, and related services. By using our platform, you acknowledge that you have read and understood this policy.

What Personal Data We Collect

We collect personal data in several categories:

Account Information: Name, date of birth, email address, postal address, and telephone number provided during registration.

Payment Data: Information required to process deposits and withdrawals, including payment method details (card type, last digits, bank details). Full card numbers and CVV codes are not stored on our servers; payment processing is handled by certified payment processors.

Identity and Verification: Government-issued ID documents, proof of address, and facial recognition data collected as part of our anti-money laundering (AML) and know-your-customer (KYC) procedures.

Gameplay and Account Activity: Records of your bets, wins, losses, deposits, withdrawals, account login times, and gameplay patterns.

Device and Technical Data: IP address, device type, operating system, browser information, cookies, and log files generated during your use of our website.

Communication Data: Messages sent to our support team, email correspondence, and chat records.

Marketing Data: Your preferences regarding promotional communications (if you have opted in).

Legal Bases for Data Processing

We process your personal data under the following legal grounds:

  • Performance of Contract: Processing is necessary to establish and manage your account, process transactions, and deliver gaming services you have requested.
  • Legal Obligation: We are required by gaming regulations, anti-money laundering laws, and financial reporting obligations to collect and retain certain data.
  • Legitimate Interest: We process data to maintain platform security, prevent fraud, improve our services, and meet our operational and legal obligations.
  • Consent: For marketing and certain optional services, we rely on your explicit consent, which you may withdraw at any time.

How We Use Your Data

We use your personal data for the following purposes:

  • Delivering gaming services, processing transactions, and managing your account
  • Verifying your identity and age in compliance with gaming regulations
  • Detecting and preventing fraud, money laundering, and illegal activity
  • Communicating with you about your account, transactions, and service updates
  • Responding to your inquiries and complaints
  • Conducting internal audits, compliance checks, and regulatory reporting
  • Analysing user behaviour to improve our website, games, and services
  • Sending promotional communications (only with your consent)
  • Fulfilling legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies—small files stored on your device—to enhance functionality and track your behaviour. Types of cookies include:

Essential Cookies: Required for login, account security, and transaction processing. These cannot be disabled without affecting service functionality.

Analytical Cookies: Help us understand how users interact with our site (e.g., Google Analytics). You can opt out of analytical tracking in your browser settings.

Functional Cookies: Remember your preferences (language, display settings).

Marketing Cookies: Track your behaviour across websites to serve targeted advertisements. You can manage these preferences in your cookie settings.

You can manage cookie preferences in your browser or at the point you first visit our site. Disabling essential cookies will prevent login and service access.

Third-Party Data Sharing

We share your personal data with the following categories of recipients:

Payment Processors: Your payment information is shared with certified payment service providers to process deposits and withdrawals.

Regulatory Authorities: Gaming regulators, tax authorities, and law enforcement agencies may request or receive your data for compliance and investigation purposes.

Advertising Partners: Limited, anonymised data may be shared with advertising partners (unless you have opted out).

Service Providers: Data is shared with IT support providers, customer service platforms, and security vendors strictly for operational purposes.

We do not sell your personal data to third parties for marketing purposes. All third-party processors are contractually obligated to maintain confidentiality and security standards equivalent to our own.

Your Rights

You have the following rights regarding your personal data (subject to applicable law):

  • Right of Access: Request a copy of the data we hold about you
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal retention obligations)
  • Right to Object: Opt out of marketing communications and, in some cases, other processing
  • Right to Data Portability: Request your data in a portable format
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Lodge a Complaint: Contact your national data protection authority if you believe your rights have been violated

To exercise these rights, contact our support team with a clear description of your request.

Data Retention

We retain personal data as follows:

  • Account Information: During the lifetime of your account and for a period determined by applicable gaming and tax regulations after closure (typically 5-7 years for transaction records).
  • Payment Records: Retained for the duration required by financial regulations.
  • Verification Data: Retained as required by anti-money laundering regulations.
  • Gameplay Records: Retained for dispute resolution and compliance purposes.
  • Technical Logs: Typically retained for 30-90 days unless required by law to extend retention.

Data no longer needed for its original purpose is securely deleted or anonymised unless we are legally obligated to retain it.

International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including countries that may not have equivalent data protection laws. By using our platform, you consent to such transfers. We implement safeguards (such as standard contractual clauses) to protect your data during international transfers.

Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure password authentication and session management
  • Restricted access to sensitive data on a "need to know" basis
  • Regular security audits and penetration testing
  • Employee data protection training and confidentiality agreements

No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all threats.

Contact for Data Protection Matters

If you have questions about this Privacy Policy, wish to exercise your rights, or have a concern about our data handling practices, please contact us through our support channels. For formal data protection complaints or if you are unsatisfied with our response, you may lodge a complaint with your national data protection authority.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post a new version on this page with an updated effective date. Your continued use of our platform following updates constitutes acceptance of the revised policy. If material changes are made, we may notify you via email or prominent notice on our website.